Frequently Asked Questions

Welcome to the CapeMarth Frequently Asked Questions (FAQs) page. Here, you'll find answers to the most commonly asked questions about our platform, products, services, and more. If you have any additional questions, feel free to contact our customer support team.

How do I place an order?

To place an order, browse our extensive range of products, select the items you want, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, bank transfers, and mobile payments such as SnapScan and Zapper.

How can I track my order?

After placing an order, you will receive a confirmation email with your order details and a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the delivery service's tracking portal.

 

How long does delivery take?

Delivery times vary depending on the product and your location. Generally, local deliveries within South Africa take 3-7 business days. International deliveries may take longer, typically between 7-21 business days. You can track your order for real-time updates.

Do you offer international shipping?

Currently, CapeMarth primarily serves South African customers. However, we are working on expanding our services to include international shipping in the near future. Stay tuned for updates!

 

Are there any additional fees for cross-border purchases?

When purchasing items from international suppliers, you may be subject to customs duties, taxes, and import fees, which are not included in our prices. These charges vary by country and are the buyer's responsibility. We recommend checking with your local customs office for more information.

How do I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. Once an order has been shipped, it cannot be canceled or modified.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as quickly as possible.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. If the order has not yet been processed, we can update the shipping address. Once an order has been shipped, we cannot change the delivery address.

Do you offer gift cards or vouchers?

Yes, we offer digital gift cards that can be purchased on our website. Gift cards are available in various denominations and can be used for any purchase on CapeMarth.

How do I apply a discount code to my order?

During the checkout process, you will see a field to enter your discount code. Simply input the code and click "Apply" to see the discount reflected in your order total.