Effective Date: 18/04/2021

At CapeMarth, we are dedicated to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds are processed and the steps involved.

1. Eligibility for Refunds

1.1 Return Policy Compliance:

  • To be eligible for a refund, your item must meet all the conditions outlined in our Return Policy, including the return being initiated within 30 days of the delivery date and the item being in its original condition.

1.2 Proof of Purchase:

  • A receipt or proof of purchase is required for all refund requests. Please ensure that you provide this documentation when initiating a return.

1.3 Non-Refundable Items:

  • Certain items are not eligible for refunds, including:
    • Perishable goods such as food, flowers, and plants
    • Personal care items such as cosmetics, skincare products, and underwear
    • Custom or personalized products
    • Digital downloads and software
    • Gift cards
    • Sale and clearance items (unless defective or damaged)

2. Refund Process

2.1 Initiating a Refund:

  • To request a refund, please contact our customer service team at support@capemarth.co.za with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with detailed instructions on how to proceed.

2.2 Inspection of Returned Items:

  • Once we receive your returned item, we will inspect it to ensure it meets our return conditions. This process typically takes 3-5 business days.

2.3 Approval or Rejection:

  • After inspecting the returned item, we will notify you via email about the approval or rejection of your refund request. If your refund is approved, we will initiate the refund process.

3. Refund Methods

3.1 Original Payment Method:

  • Refunds will be processed using the original payment method. Depending on your payment provider, it may take additional time for the refund to be credited to your account.

3.2 Store Credit:

  • If you prefer, we can issue your refund as store credit, which can be used for future purchases on CapeMarth.

3.3 Partial Refunds:

  • Partial refunds may be granted under certain circumstances, such as:
    • Items returned after the 30-day return window but within 45 days
    • Items missing original packaging or tags
    • Items that are used or not in their original condition

4. Refund Processing Time

4.1 Processing Time:

  • Once your refund is approved, we will process it within 5-7 business days. You will receive an email notification once the refund has been processed.

4.2 Financial Institution Processing:

  • Please note that your bank or credit card company may take additional time to process the refund and apply it to your account. This can take up to 10 additional business days.

5. Shipping Costs

5.1 Non-Refundable Shipping Costs:

  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item received.

5.2 Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance.

6. Contact Information

If you have any questions about our Refund Policy, please contact us at:

CapeMarth
Email: support@capemarth.co

Thank you for shopping with CapeMarth. We are here to assist you with any concerns or questions you may have regarding your refund.